Snap started selling its Pixy selfie camera drone in 2022 but stopped after 71,000 units were shipped due to battery fire hazards. Snap is now recalling all drones and offering users a full refund of at least $185 for returning the entire drone without batteries. Users can claim the refund without a receipt and fill out a form with the drone's serial number to be eligible. Snap will email users a prepaid return label and advises them to dispose of the batteries safely.
Why Snap is recalling and refunding every drone it ever sold
February 02, 2024
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Snap started selling its Pixy selfie camera drone in 2022 but stopped after 71,000 units were shipped due to battery fire hazards. Snap is now recalling all drones and offering users a full refund of at least $185 for returning the entire drone without batteries. Users can claim the refund without a receipt and fill out a form with the drone's serial number to be eligible. Snap will email users a prepaid return label and advises them to dispose of the batteries safely.